1. What this Agreement Covers.
This Personal Internet Banking Agreement (Agreement) between you and Cole Taylor Bank (CTB) governs your access to and use of CTB’s Internet banking product, ColeTaylor Online (Internet Banking), a system that permits customers to access certain banking services using the Internet. You agree that all Internet Banking access to and activity on your account(s) and the account(s) for which you have signatory authority (collectively, Designated Accounts) shall be undertaken subject to the terms and conditions of this Agreement. This Agreement is in addition to the terms of the Rules and Regulations Regarding Deposit Accounts (Disclosure). You agree to review the terms of this Agreement and the Disclosure before initiating the first Internet Banking transaction, and further agree to review any updates thereto that CTB may provide from time to time. Each individual requesting Internet Banking access must accept the terms of this Agreement, and each shall receive his or her own User ID and Password.

2. Maintaining Confidentiality of Password.
You will choose a Password which, in conjunction with the User ID, is needed to access the Designated Accounts via Internet Banking. You agree not to give the User ID or Password to any person not authorized to access the Designated Accounts and to otherwise keep the User ID and Password confidential, and agree to accept all liability that legally can be imposed on you for each use of the User ID and Password, whether or not authorized by you. Please refer to Section 13 of this Agreement for information regarding your ability to limit your responsibility for unauthorized transfers.

3. Accessing Internet Banking.
You shall be solely responsible for obtaining, installing, maintaining and operating all computer hardware and software, and for obtaining all services (including Internet access services) (Access Services), necessary for accessing and using Internet Banking. You shall be responsible for all Access Services charges.

4. Your Instructions.
You authorize CTB to carry out instructions given to CTB through Internet Banking as if those instructions were written orders bearing your signature. CTB shall be responsible for acting only on those instructions sent through Internet Banking which are actually received, and neither CTB nor any agent or independent contractor of CTB (Service Providers) assume any responsibility for malfunctions in communications facilities or equipment not under CTB's or Service Providers' control that may affect the accuracy or timeliness of instructions you send. Neither CTB nor our Service Providers shall be responsible for any losses, errors, failures or delays in the transmission of instructions caused by the malfunction or failure of your hardware or software, arising out of the use of any Access Services or relating in any way to any computer virus. Neither our Service Providers nor CTB shall be responsible if you give incorrect or untimely instructions through Internet Banking. You may cancel any Internet Banking instructions by calling 847-653-7978 to speak with a Customer Service representative prior to 4:00 P.M. Central Time on the day the instructions are to be carried out by CTB.

5. Internet Banking Services.
You may use Internet Banking to access a variety of banking services. You may: (a) transfer funds between Designated Accounts whenever you request; (b) obtain current balance and other deposit account information; (c) review images of your cleared checks; (d) obtain loan account information; (e) borrow from your home equity line of credit with funds deposited into a Designated Account; (f) make payments from a Designated Account to your home equity line of credit or other credit line; (g) request stop payment on checks; (h) submit check reorder requests; (i) pay bills and obtain other services which CTB may add, from time to time. When you instruct CTB to transfer funds between Designated Accounts, you authorize CTB to withdraw the necessary funds from the specified Designated Account. Subject to the following provisions, transfers will occur on the day designated by you. CTB reserves the right not to make transfers, which would exceed the balance of collected funds in the Designated Account from which the funds are being transferred. Subject to the Disclosure, transfers initiated or scheduled on days which are not business days and same-day transfers initiated after 7:00 P.M. Central Standard Time (CST) will be processed on the next business day. You agree that CTB and our Service Providers have no responsibility or liability for any damages, expenses, charges or liabilities which may occur as a result of any failure, delay or omission on the part of CTB or our Service Providers, except as may be imposed by law.

6. Limitations on Frequency of Transfers.
You acknowledge that if any of the Designated Accounts are money market or savings accounts, federal regulation generally permits a maximum of six (6) fund transfers from such accounts per calendar month or statement cycle of at least four (4) weeks. If you violate these limitations, federal regulation would require CTB to stop paying interest on these accounts or to close them.

7. Fees.
There are currently no transaction fees or monthly service charges for using Internet Banking, except as provided in this Agreement or any other agreement relating to services to be provided using Internet Banking. Please note, however, that your use of any banking services available through Internet Banking, when administered by a Customer Service representative, will result in a fee as specified in CTB's then-current Fee Schedule(s). You will be notified, as required by applicable law, of any changes CTB makes to current fee schedules for use of Internet Banking services. You are responsible for any fees or charges for underlying banking services as specified in the Fee Schedule(s) as amended from time to time. Any such fees or charges will be debited from the Designated Account.

8. Business Days.
Our business days are Monday through Friday. Federal holidays are not included.

9. Termination; Amendments and Changes in Fees.
This Agreement shall remain in effect until it is terminated by you or CTB. You may terminate this Agreement at any time by notifying CTB in writing at, Cole Taylor Bank, Customer Service Department, P.O. Box 88481 , Chicago, Illinois 60680. You agree that CTB may limit, suspend or discontinue Internet Banking services, in whole or in part, or terminate this Agreement at any time for any reason without prior notice. You further understand and agree that CTB may from time to time at our option change the Internet Banking services or amend the terms of this Agreement, including fees charged for using Internet Banking. You will be notified of any such changes or amendments as required by applicable law and agree that, by using Internet Banking after a change or amendment becomes effective, you shall be deemed to have agreed to the change or amendment. Termination of this Agreement shall not terminate your account relationship or other agreements with Cole Taylor Bank.
You agree that the Bank shall have the right, exercised at its sole discretion, to disable your access to the Designated Accounts via Internet Banking after ninety (90) days of inactivity.

10. Confidentiality.
CTB may disclose information to third parties about the Designated Accounts or the transfers you make: (a) where it is necessary for completing transfers; (b) in order to verify the existence and condition of the Designated Accounts for a third party, such as a credit bureau or merchant; (c) in order to comply with government agency or court orders; (d) if you give CTB your written permission or (e) as required under applicable law, or as otherwise provided in the Privacy Disclosure.

11. Arbitration and Waiver of Jury Trial.
All controversies, disputes or claims arising out of or related to this Agreement, including without limitation controversies regarding the validity of this Agreement and any compulsory counterclaims (as defined by Rule 13 of the Federal Rules of Civil Procedure), but, excluding collections of amounts due to CTB, will be submitted for binding arbitration to the Chicago, Illinois office of the American Arbitration Association on demand of you or CTB. Such arbitration proceeding will be conducted in Chicago, Illinois, and will be heard by one arbitrator in accordance with the then-current rules of the American Arbitration Association. All matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C. section 1, et seq.) and not by any state arbitration law. The decision and award of the arbitrator shall be binding and conclusive upon both you and CTB, and enforceable in any court of competent jurisdiction. The arbitrator will have the right to award or include in the award any lawfully appropriate relief and to assess costs or expenses to either you or CTB, or both. The provisions of this Section 11 will continue in full force and effect subsequent to and notwithstanding the termination of this Agreement. You and CTB hereby expressly agree to waive any right to a trial by jury in connection with any controversies, disputes or claims arising out of or related to this Agreement.

12. Reliability of Information; System Downtime.
Any information furnished by CTB's Service Providers and CTB is believed to be reliable but is not guaranteed. Neither CTB's Service Providers nor CTB shall be liable for any deficiencies in such information or for any decision made using this information. Although CTB strives to ensure full performance of Internet Banking, neither CTB nor our Service Providers shall be liable for any losses resulting from your inability to access Internet Banking due to system downtime: (a) caused by circumstances beyond CTB's reasonable control; or (b) due to necessary maintenance, system upgrading or similar circumstances. Please refer to Section 16 for information regarding CTB's liability for failure to make transfers.

13. Consumer Liability.
Please contact CTB Customer Service AT ONCE if you believe your User ID and Password has been lost or stolen or you believe that your computer has been hacked. Prompt notice to CTB will help to minimize your losses. You could lose all the money in your account (plus any maximum overdraft line of credit). If you contact CTB within two (2) business days, you can lose no more than Fifty Dollars ($50) if someone used your User ID and Password without your permission. If you do NOT contact CTB within two (2) business days after you learn of the loss or theft of your User ID and Password, and CTB can prove CTB could have stopped someone from using your User ID and Password without your permission if you had contacted CTB, you could lose as much as Five Hundred Dollars ($500). Also, if your statement shows transfers that you did not make, please contact CTB at once. If you do not contact CTB within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if CTB can prove that CTB could have stopped someone from taking the money if you had contacted CTB in time.

14. Contact in Event of Lost or Stolen User ID and Password.
If you believe your User ID and Password has been lost or stolen, notify CTB in person, call CTB at 847-653-7978 or write to CTB, Customer Service Center, P.O. Box 88481, Chicago, Illinois 60680.

15. In Case of Errors or Questions about Your Electronic Transfers.
If you think there was an error in your transfers or payments or if you need more information about a transfer or payment, telephone or write to the Customer Service Center as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will be required to provide the following information; 1) your name and account number; 2) a description of the error or the transfer you are unsure about, and an explanation as to why you believe it is an error or why you need more information; and 3) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or questions. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.

Telephone Number and Address To Be Notified in Event of Unauthorized Transfer or in Case of Questions about Your Electronic Transfers

If you believe that someone has transferred or may transfer money from your account without your permission, call: (847) 653-7978 – Customer Service -

Or write:

CTB, Customer Service Center
P.O. Box 88481
Chicago, Illinois 60680

16. CTB's Liability for Failure to Make Transfers.
If CTB does not complete a transfer to or from your account on time or in the correct amount according to CTB's agreements with you, CTB can be liable for your losses or damages. However, there are several exceptions. For example, without limiting such exceptions, CTB will not be liable:

A	If, through no fault of CTB's, you do not have enough money in your account to makethe transfer;
B	If your funds are subject to legal process or other encumbrance restricting such transfer;
C	If the transfer would go over the credit limit on any overdraft line;
D	If the Internet Banking system was not working properly and you knew about the breakdown when you started the transfer;
E	If circumstances beyond CTB's control (such as fire or flood) prevent the transfer, despite reasonable precautions that CTB has taken.

In addition to the above, there may be other exceptions stated in CTB's agreements with you.
EXCEPT AS OTHERWISE PROVIDED ABOVE, NEITHER CTB NOR CTB'S SERVICE PROVIDERS SHALL BE RESPONSIBLE FOR ANY LOSS OR DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, ARISING IN CONNECTION WITH INTERNET BANKING. NEITHER CTB NOR CTB'S SERVICE PROVIDERS MAKE ANY WARRANTIES UNDER THIS AGREEMENT OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, CONCERNING INTERNET BANKING INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

17. Severability; Governing Law.
In the event any one or more of the provisions of this Agreement shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions shall remain valid and enforceable. This Agreement shall be governed by the applicable federal law and the applicable substantive laws of the State of Illinois (exclusive of any conflict of laws or rules of the State of Illinois which may result in the application of the substantive laws of another jurisdiction). Stop payment orders received by CTB through Internet Banking shall be governed by the Illinois Uniform Commercial Code.

18. Bill Payment
You may direct CTB to make payments from your checking account to third parties (Payees) that you have selected in advance to receive payment through CTB’s Internet Banking bill payment service (Pay Bills). CTB reserves the right, in its sole discretion, to refuse to allow certain Payees to be part of Pay Bills. For example, payments may be made only to Payees with an U.S. payment address. Further, you may not make a payment of alimony, child support, taxes, or other governmental fees or court directed payments through Pay Bills.

A. Pay Bills. You may use a personal computer to electronically direct CTB to make payments from your checking account to Payees whom you have selected in advance to receive payments through Pay Bills. You may make payments through Pay Bills to any business, merchant or professional that generates a bill or invoice for products or services provided to you and that has an address CTB can verify. You may also make payments through Pay Bills to individuals, family or friends.

B. Using Pay Bills. To gain access to Pay Bills you must sign on to CTB's Internet Banking with your User ID and Password. In order to activate this service, select Pay Bills from the Internet Banking menu and follow the instructions onscreen. By using Pay Bills, you agree not to give or make available your User ID and Password to any person not authorized to access your account. To use Pay Bills, you must provide information online to CTB about a Payee to permit CTB to properly direct a payment and to permit the Payee, upon receipt of a payment, to identify you as the payment source. You do this by filling in all required fields.

C. Types of Pay Bills. You will be able to set up the following types of bill payments: (1) Single payment: You may schedule a payment to be made one time to a Payee. The payment may be scheduled to be made at a future date or on the same day that you enter the payment information on Pay Bills. A same day payment must be scheduled by 7:00 P.M. CST on a business day in order for the payment to be initiated (deducted from your account) on the same day. (2) Recurring Payment: You may schedule payments to Payees to be automatically initiated in a predetermined amount on the same date every month. Please note that if the date does not exist in a certain month, then the payment will be initiated on the last business day of the month. For example, if you schedule payment for the 30th of each month, your payment for the month of February will be initiated on or before the 28th of February. If the Payment Date falls on a day other than a business day in any month, your payment will be initiated (i.e. the payment will be deducted from your account) on the following business day.

D. Scheduling Payments. Before scheduling a payment to a Payee, the Payee must be set up on Pay Bills. To set up a Payee: select Pay Bills from the menu in Internet Banking and follow the onscreen instructions under Add a Merchant. To schedule a payment, select Pay Bills from menu and follow the onscreen instructions under Single Pay. You will be provided a reference code for each payment you schedule using Pay Bills. This number is available on the History screen if you need to refer to it in the future. The reference code will help CTB resolve any questions you may have concerning your transaction.
You may not schedule duplicate payments. A duplicate is one that is scheduled to be made to the same Payee on the same day for the same amount. You also may not schedule multiple single payments to the same Payee. A single payment to a Payee must be deducted from your account before an additional single payment can be scheduled to the same Payee.

E. Delivery of Your Payments. You may schedule payments to be initiated on the day that you enter the payment information, on a future date or on the same date each month, subject to the restrictions in this Agreement. Although you can enter payment information through Pay Bills 24 hours a day, 7 days a week, payments can be initiated (i.e., deducted from your account and transmitted to the selected Payee) only on business days. This date is referred to as the Payment Date. After funds are withdrawn from your account, CTB may remit your payment by mailing your Payee a check drawn on an account CTB maintains for this purpose, by electronic funds transfer or by other means. Because of the time it takes to transmit your payment to the Payee, the Payee will not receive payment on the Payment Date. Therefore, to provide sufficient time for payments to be received by your Payee, the Payment Date should be a date at least five (5) business days before the bill's actual due date. CTB will not be responsible for any loss you may incur as a consequence of a late payment if your Payment Date was not at least five (5) business days prior to the bill's actual due date.

F. Limitation of Liability. CTB will reimburse you for any late payment fees or penalties you are charged up to a maximum of $50 per scheduled payment to a business Payee that is not received by close of business on the fifth business day after the scheduled Payment Date under the following conditions: as a result of the failure of a Payee to receive a payment made through Pay Bills by the bill's actual due date to the extent that CTB has not refused the transaction if CTB reasonably believed such refusal is necessary for security reasons, as long as you meet each of the following conditions: (a) you must properly schedule the payment to be initiated on a date at least five (5) business days prior to the bill's actual due date; (b) you must provide CTB with the correct name, address, and account information of the Payee and the correct payment amount; (c) on the Payment Date, your checking account must have contained sufficient funds to complete the payment; and (d) the late payment fee or penalty, or the method of its calculation, must be published by the Payee prior to the bill's actual due date.

G. Changing or Canceling Payments. You may change or cancel a single payment or recurring payment until 7:00 P.M. CST on the Payment Date by selecting Pay Bills from the Internet Banking menu and follow the onscreen instructions for canceling a Pending Payment. You will receive a reference code when your payment has been canceled. This canceled payment will appear on your History screen.
You may modify a recurring payment to a merchant by selecting the Payee from the Merchant List under Pay Bills and edit the recurring payment information.

H. Statements. All of your payments made through Pay Bills will appear on your monthly account statement(s).

I. Service Fees. CTB may charge a separate fee for the Pay Bills service. Please refer to CTB’s current Fee Schedule. By utilizing Pay Bills you authorize CTB to deduct a service fee from the applicable checking account. These fees are in addition to your regular transaction fees that may be in effect for your CTB accounts.

J. Canceling Pay Bills. This Pay Bills service shall remain in effect until it is terminated by you or CTB. CTB cannot cancel Pay Bills until all pending payments have cleared, if you have pending payments and do not want to wait for them to clear, you may individually delete these future payments. You will not receive a refund of any service fee if you cancel Pay Bills. You may terminate Pay Bills at any time by notifying CTB in writing at, Cole Taylor Bank, Customer Service Department , P.O. Box 88481, Chicago, Illinois 60680.

CTB may cancel Pay Bills, in whole or part, at any time without prior notice. Cancellation shall not affect your liability or obligations under this Agreement. Refer to Section 9 for additional information regarding Termination; Amendments and Changes in Fees.

K. Security. CTB has the right to refuse any transaction(s), if CTB reasonably believes such refusal is necessary for security reasons.

L. Payments. Payments made through Pay Bills are subject to the terms set forth in this Agreement and CTB’s Disclosure.

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