Effective January
2008
This disclosure states the additional rights
and responsibilities that you may have pertaining
to electronic fund transfers and applies only
to deposit accounts established for personal,
household or family use. The term "Electronic
Fund Transfers" includes, transfers of funds
initiated through an electronic terminal, telephone,
magnetic tape, or computer for the purpose of
ordering, instructing, or authorizing a financial
institution to debit or credit a deposit account.
This includes, without limitation, ATM and POS
transfers, direct deposits, pre-authorized withdrawals
of funds, computer initiated transactions, electronic
check conversion transactions and telephone transfers.
Online banking, bill payment and bill presentment
services are governed by a separate services agreement
that is provided to customers enrolling for those
services. This disclosure does not change or modify
this Agreement and it is not a contract.
Types of Available Transfers
Account Access
- ATM Usage. You may use
your Card, defined later in this Agreement,
and personal identification number ("PIN")
to withdraw cash from your account, make deposits
to your account, transfer funds between your
accounts, or obtain account balances at ATM
terminals at our locations and at many other
ATM terminals.
- POS Usage.
- You may use your Debit Card,
defined later in this Agreement, to pay
for purchases anywhere MasterCard® is
honored or at places that have agreed to
accept your Card for POS purchases.
- You may use your Card and PIN
to pay for purchases at places that have
agreed to accept your Card for PIN based
transactions.
- Cash Advance Usage.
You may use your Debit Card to receive cash
advances from your applicable account at any
financial institution displaying the MasterCard®
logo.
- Pay bills directly from your
accounts in the amounts and on the days you
request.
- Limitations on Service.
- Some ATM and POS transactions
may not be available at certain ATM or POS
terminals. The amount of all ATM and POS
transactions are limited by the amount of
available funds in your account.
- The limits on transactions are
stated below. Certain transactions may have
account access limitations. We must
authorize Card access to each account.
You can ask us at any time to add or remove
accounts.
- We reserve our right to change
the limits on transactions, impose other
limits or restrictions, or revoke the use
of your Card.
- At our discretion, we may not
authorize certain Card transactions due
to outstanding Card transactions.
- For Your Protection.
Your Card and PIN are provided solely for your
use. For your protection you agree to:
- Not allow another individual
to use either your Card or your PIN.
- Safely keep your Card and PIN
separate in your sole possession.
- Not write your PIN on your Card.
- Not disclose, record or otherwise
make your Card or PIN available to anyone
else.
- Use your Card and PIN per the
terms of this Agreement.
- Immediately report to us any
loss, theft, disappearance or known or suspected
unauthorized use of your Card or PIN.
- Not abuse use of your Card, PIN
or the services provided by us.
Electronic Check Conversion
You may authorize a merchant or other payee to
make a one-time electronic payment from your checking
account using information from your check to:
- Pay for purchases.
- Pay bills.
Limits on Frequency and
Dollar Amounts of Transfers
- Deposits. Subject to the provisions
of terms and conditions contained herein and
this Agreement, we will accept deposits or payments
to any account that can be accessed by your
Card. All deposits are subject to verification
and collection.
- **Withdrawals. Generally, you may use
your Card to make any number of on-line withdrawals
through an ATM up to one thousand ($1,000) dollars
in the aggregate in any given 24-hour period.
For security reasons, there are other limits
on withdrawals that can be made using the ATM.
All withdrawals are subject to the provisions
set forth in this document.
- **Transfers. You may use your Card
at an ATM to make any number of transfers between
accounts linked by your Card, subject to the
amount of available funds in your accounts.
- *Cash Advances. Your Debit Card may
be used to initiate cash advances from your
account, provided that such cash advances are
limited to the lesser of available funds in
the account or two thousand five hundred ($2,500)
dollars in any given 24- hour period and are
subject to any limit imposed by another financial
institution processing the advance.
- POS Purchases. Generally, you may make
any number of purchases each day anywhere the
Card is accepted subject to the following:
- *Signature based Debit
Card purchases are generally limited to
the lesser of the available funds in your
account or two thousand five hundred ($2,500)
dollars in the aggregate, in any given 24-hour
period.
- **PIN based Card purchases
are generally limited to the lesser of the
available funds in your account or one thousand
($1,000) dollars in the aggregate, in any
given 24-hour period.
- *Preauthorized Debit Transactions.
With your Debit Card you may authorize us to
perform a preauthorized debit transaction (to
withdraw funds from an account accessed with
your Card to make a purchase on a future date)
anywhere the Card is accepted. These preauthorized
debit transactions cannot be processed through
an ATM.
- Stop Payments. You understand and agree
that you will not be allowed to place a stop
payment on a transaction made with your Card.
- Savings and Money Market Accounts.
If any of your accounts accessed by your Card
include statement savings, or money market accounts,
Federal regulation permits you a maximum of
six (6) checks, debit card or similar order
payable to third parties, preauthorized or automatic
transfers or withdrawals per statement cycle.
Electronic Funds Transfer (sometimes referred
to as ACH) withdrawals, POS transactions, computer
terminal transactions and telephone transactions
are considered preauthorized transactions. If
you repeatedly violate these limitations, Federal
regulations requires us to stop paying interest
on your account or to close it.
* Limits for Cash Advances, Signature-Based
purchases, and Pre-authorized debits are cumulative
in nature and cannot exceed two thousand five
hundred ($2,500) dollars in the aggregate, in
any given 24-hour period.
**Limits for Withdrawals, Transfers, and PIN-based
purchases are cumulative in nature and cannot
exceed one thousand ($1,000) dollars in the
aggregate, in any given 24-hour period.
Charges for Transfers
Please refer to the ATM/Debit Card Agreement for
charges for transfers. Please refer to the Fee
Schedule for the charges associated with the various
accounts.
Documentation of Transfers
ATM and POS Transfers:
You can receive a receipt at the time you make
any transfer to or from your account using any
ATM or POS terminal. You should keep this receipt
to verify your transaction information.
Preauthorized Credits:
If you have arranged to have direct deposits made
to your account at least once every sixty (60)
calendar days from the same person or company,
you can call (847)-653-7978 or write to our Customer
Service Center at the address shown below, to
find out whether or not the deposit has been made.
You should also call the number or write to the
address listed above if you believe a transfer
has been made using the information from your
check without your permission.
Periodic Statements:
A monthly statement will be made available to
you by mail or any other method you have authorized,
for your checking, interest checking or money
market account. Your statement savings account
is made available to you on a quarterly basis.
Savings Passbook Account Where The Only
Possible Electronic Fund Transfers Are Preauthorized
Credits:
If you bring your savings passbook to us, we will
record any electronic fund deposits that were
made to your account since the last time you brought
in your savings passbook.
Your Right to Stop Preauthorized Payments:
If you have told us in advance to make regular
payments from your account, you can also stop
any of these payments. Call or write to the Customer
Service Center in time for us to receive your
request three (3) business days or more before
the payment is scheduled to be made. If you call,
we may require you to put your request in writing
and mail it to us so it will be received within
fourteen (14) calendar days after you call. You
will be charged for each stop payment order you
give as specified in the Fee Schedule.
Payments of Varying Amounts:
If these regular payments may vary in amount,
the person you are going to pay will tell you,
ten (10) calendar days before each payment, when
it will be made and how much it will be.
Failure to Make Transfers:
If you order us to stop one of these payments
as specified in “Your Rights to Stop Pre-Authorized
Payments”, three (3) business days or more before
the transfer is scheduled and we do not do so,
we will be liable for your losses or damages.
However, there are some exceptions. We will NOT
be liable, for the following:
- If, through no fault of ours, you do not have
enough money in your account to make the transfer.
- If the transfer would go over the credit limit
on your overdraft line.
- If the ATM where you are making the transfer
does not have enough cash.
- If the ATM or POS terminal or system was not
working properly and you knew about the breakdown
when you started the transfer.
- If circumstances beyond our control (such
as fire or flood) prevent the transfer, despite
reasonable precautions we have taken.
- If the funds are subject to legal process
or other encumbrances restricting the transfer.
- There may be other exceptions stated in our
agreements with you.
Fees
ATM Fees
When you use your Card at any ATM owned by us,
you will not be charged a per-transaction fee.
ATMs owned by us are clearly identified by Cole
Taylor signage. All other ATMs are not owned by
us. Please refer to the Fee Schedule for applicable
per-transaction fees. You can consult a Customer
Service Representative for further details as
to the location of Cole Taylor owned ATMs.
The charges for transactions are subject to change.
If any such charges are changed, we shall provide
you with notice of the change in terms, as required
by law.
When you use an ATM not owned by us, you may be
charged a fee by the ATM operator or any network
used and you may be charged a fee for a balance
inquiry even if you do not complete a fund transfer.
For other charges related to minimum account balances,
overdrafts and other situations, please refer
to your Fee Schedule.
Other Fees
Please refer to the Fee Schedule for specific
fees.
Your Liability
Tell us AT ONCE if you believe your card/code
has been lost or stolen, or if you believe that
an electronic fund transfer has been made without
your permission using information from your check.
Telephoning is the best way of keeping your possible
losses down. You could lose all the money in your
account (plus your maximum overdraft line of credit
if applicable). If you tell us within two (2)
business days after you learn of the loss or theft
of your Card/PIN code, you can lose no more than
$50 if someone used your Card/PIN code without
your permission.
If you do NOT tell us within two (2) business
days after you learn of the loss or theft of your
Card/PIN and we can prove we could have stopped
someone from using your Card/PIN without your
permission if you had told us, you could lose
as much as $500.
Also, if your statement shows transfers that you
did not make, including those made by Card/PIN
or other means, tell us at once. If you do not
tell us within sixty (60) calendar days after
the statement was mailed or made available to
you by any other method you have requested, you
may not get back any money you lost after the
sixty (60) calendar days if we can prove that
we could have stopped someone from taking the
money if you had told us in time. If a good reason
(such as a long trip or a hospital stay) kept
you from telling us, we may, but are not obligated
to, extend the time periods.
Contact in Event of Unauthorized Transfer
If you believe your Card/PIN has been lost or
stolen, call: (847) 653-7978, or write to:
Cole Taylor Bank
Customer Service Center
9550 West Higgins Road
Rosemont, Illinois 60018
Business Days
Everyday is a business day except Saturdays, Sundays,
and federal holidays.
Account Information Disclosure
We will disclose information to third parties
about your account or the transfers you make:
1) where it is necessary for completing transfers;
2) in order to verify the existence and condition
of your account for a third party, such as a credit
bureau or merchant; 3) in order to comply with
government agency or court orders; 4) if you give
us your written permission; or 5) if not otherwise
prohibited by law.
In Case of Errors or Questions
about Electronic Transfers from your personal,
family or household account.
If you think your statement or receipt is wrong
or if you need more information about a transfer
listed on the statement or receipt, telephone
or write to the Customer Service Center as soon
as you can at: (847) 653-7978, or write to:
Cole Taylor Bank
Customer Service Center
9550 West Higgins Road
Rosemont, Illinois 60018
We must hear from you no later than sixty (60)
calendar days after we mailed or made available
to you by any other method you requested the FIRST
statement on which the problem or error appeared.
You will be required to provide the following
information: 1) your name and account number;
2) a description of the error or the transfer
you are unsure about, and an explanation as to
why you believe it is an error or why you need
more information; and 3) the dollar amount of
the suspected error. If you tell us orally, we
may require that you send us your complaint or
questions in writing within ten (10) business
days.
We will tell you the results of our investigation
within ten (10) business days after we hear from
you and will correct any error promptly. If we
need more time, however, we may take up to forty-five
(45) days to investigate your complaint or questions.
If we decide to do this, we will credit your account
within ten (10) business days for the amount you
think is in error, so that you will have the use
of the money during the time it takes us to complete
our investigation. If we ask you to put your complaint
or questions in writing and we do not receive
it within ten (10) business days, we may not credit
your account. For errors involving new accounts,
“POS”, or foreign-initiated transactions, we may
take up to ninety (90) calendar days to investigate
your complaint or questions. For new accounts,
we may take up to twenty (20) business days to
credit your account for the amount you think is
in error.
If we decide that there was no error, we will send
you a written explanation within three (3) business
days after we finish our investigation. You may
ask for copies of the documents we used in our investigation.
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